Our Story

 

Where it All Began

RMS has been a trusted partner to retailers across the UK and Ireland since 2005, when our founder and retail expert, Peter O’Toole, identified a crucial gap in the merchandising market.

Peter saw the need for a flexible, highly skilled workforce that could meet the dynamic and growing demands of retailers. By creating a well-trained and adaptable team, RMS quickly established itself as a reliable provider of merchandising services, able to cater to the unique needs of each retailer.

 

 

Growth and Success

Since our inception, we’ve grown significantly to become one of the UK’s leading specialist merchandising solutions providers.  Our clients include retail giants such as Tesco, Sainsbury’s, Boots, B&Q, Waitrose, Asda and John Lewis. Alongside these big, well-loved brands, we also work with small and medium-sized businesses. We can scale our support up and down depending on the requirements of our retail partners. We’ve delivered hundreds of projects across the UK and Ireland and consistently strive to create a fantastic shopping experience and to increase sales for our clients.

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A New Chapter

After Peter tragically passed away suddenly in 2015, his son Daniel, previously the company’s Development Director became the new CEO. He gave the company a new lease of life by implementing significant changes to the structure of the business, and introducing a new focus on innovation, both of which have ensured the company’s future stability and continued growth.

What sets RMS apart from the competition is the calibre of our people and our technology. We have a skilled and flexible workforce spread across the country, and our management team is composed of retail experts with decades of experience between them. With this amazing team, supported by flex™, our own sophisticated workforce management system, we continue to strive for excellence and exceed expectations.

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Evolving the Business

As we reflect on the past few years, it's clear that RMS has built upon the strong foundation left behind by Peter. We have enhanced and proven our ability to deliver a wider range of services to our retail partners. We are now evolving our strategy to play a more significant role in our clients' retail transformation journeys, offering a more holistic and integrated service.

RMS aims to lead the way in reliable retail transformation across the UK and Ireland, distinguished by our team of retail experts, technological prowess with flex™, commitment to sustainability, and unparalleled service quality. 

Making strides toward being a Net Zero supplier, our innovative solutions, expansive customer base, and dedicated flexible workforce will drive our future success, while upholding our core values of innovation, collaboration, integrity, and adaptability.